Granite State Tang Soo Do

Milton, New Hampshire

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Privacy Policy

Granite State Tang Soo Do

Effective Date: August 16, 2026 Last Updated: August 16, 2026

1. Introduction

Granite State Tang Soo Do ("Granite State Tang Soo Do," "we," "us," or "our") operates the website granitestatetangsoodo.com (the "Site") and provides traditional Tang Soo Do martial arts instruction at our school located at 55 Industrial Way, Milton, NH 03851.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our Site, our contact and enrollment forms, our web chat widget, and our email and SMS text messaging programs.

By using our Site or submitting information to us, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit information to us.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily give us, including:

- Contact details — your first and last name, phone number (including mobile number), and email address.

- Prospective student information — the program or class you are interested in (for example, Bear Cubs, General Class, Leadership Program, or Homeschool Classes), the age of the prospective student, and preferred class times.

- Parent or guardian information — where the prospective student is under 18, we collect the name and contact details of the enrolling parent or legal guardian.

- Messaging consent records — whether you checked the box consenting to non-marketing text messages, whether you checked the box consenting to marketing and promotional text messages, and the date, time, and page on which you gave that consent.

- Web chat messages — the content of any questions or messages you send us through the chat widget on our Site, along with any name, email address, or phone number you provide inside that chat.

- Enrollment and membership information — if you enroll, we collect additional details necessary to administer membership, such as emergency contact information, relevant medical or physical limitations disclosed to us for safety purposes, rank and attendance records, and billing information.

- Correspondence — the content of emails, text messages, voicemails, and other communications you send to us.

2.2 Information Collected Automatically

When you visit the Site, we and our service providers may automatically collect:

- IP address and approximate general location derived from it

- Browser type and version, operating system, and device type

- Pages viewed, links clicked, referring URL, and time spent on pages

- Date and time of your visit

- Cookie identifiers and similar tracking technologies

2.3 Information We Do Not Collect

We do not knowingly collect Social Security numbers, government identification numbers, precise geolocation data, or biometric information through the Site.

3. How We Use Your Information

We use the information we collect to:

- Respond to your inquiry and answer questions you submit through our contact form or web chat widget

- Schedule and confirm your free introductory classes, trial classes, and appointments

- Send you class information, schedule changes, closures, cancellations, and enrollment instructions

- Administer membership, testing, rank promotion, and attendance

- Send you marketing and promotional messages about offers, discounts, seasonal specials, events, and new program announcements — only where you have separately consented, and only relating to the programs and classes you indicated you were interested in

- Process payments and maintain billing records

- Maintain safety records and emergency contact information for enrolled students

- Improve the Site, understand how visitors use it, and diagnose technical problems

- Comply with legal obligations and enforce our Terms of Service

4. SMS and Text Messaging Program

This section describes how we handle mobile phone numbers and text messaging consent. It is important, so please read it carefully.

4.1 How You Opt In

We only send text messages to individuals who have given us express written consent. You may opt in by:

Checking the applicable unchecked consent box on a form on granitestatetangsoodo.com and submitting the form

Providing your mobile number and checking the applicable consent box on a paper form completed in person at our school

Texting a keyword or replying to a message from our number to affirmatively request messages

Consent boxes on our forms are never pre-checked, and consent to receive text messages is never a condition of submitting a form, claiming a free class, purchasing anything, or enrolling in any program.

4.2 Two Separate Consents

We maintain two distinct consents, and you may give one, both, or neither:

- Non-marketing (conversational and transactional) messages — messages about your inquiry, class information, scheduling, appointment reminders, enrollment, closures, and account matters.

- Marketing and promotional messages — messages about special offers, discounts, promotions, events, and program announcements, limited to the programs and classes you indicated an interest in.

4.3 Message Frequency and Cost

Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

4.4 How to Opt Out

You may cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you one final message confirming that you have been unsubscribed, and you will not receive further text messages from us unless you opt in again. For assistance, reply HELP or contact us at (603) 817-7933 or [email protected].

Opting out of marketing text messages does not remove you from non-marketing messages you separately consented to, and vice versa. To opt out of all messages, reply STOP or contact us directly

4.5 No Sharing of Mobile Information — Carrier-Required Disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, lease, trade, or otherwise share, sell, or provide your mobile phone number or your SMS messaging consent data to any third party or affiliate for their own marketing or promotional purposes, under any circumstances.

5. Web Chat Widget

Our Site offers a web chat widget so visitors can ask questions and receive answers. When you use the chat widget:

- We collect the messages you send, along with any name, email address, or phone number you choose to provide.

- Chat transcripts are stored in our customer relationship management system and may be reviewed by staff to answer your question and improve service.

- If you provide a mobile number in chat, we may continue the conversation by text message so we can respond to your question. We will not add you to marketing or promotional text messaging from a chat conversation unless you separately and expressly consent to marketing messages.

- Please do not submit sensitive personal information, payment card numbers, or detailed medical information through the chat widget.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, and understand Site usage. These may include:

- Strictly necessary cookies required for the Site and forms to function

- Analytics cookies that help us understand which pages visitors view

- Advertising and conversion cookies that measure the performance of our advertising

You can control cookies through your browser settings. Disabling cookies may cause parts of the Site to stop working correctly. Please note that cookie and advertising identifiers are separate from, and never include, your text messaging consent data or mobile number.

7. How We Share Information

We share personal information only in the limited circumstances described below.

7.1 Service Providers and Subcontractors

We use vendors to run our business — for example, website hosting, customer relationship management and messaging platforms, email delivery services, payment processors, scheduling software, and analytics providers. These vendors process information only on our instructions and only to provide services to us, and are contractually prohibited from using it for their own purposes.

As stated in Section 4.5, mobile information and SMS consent data are never shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors that provide support services on our behalf, such as our messaging platform and customer service tools, is limited strictly to delivering the messages you asked to receive.

7.2 Legal and Safety

We may disclose information if required by law, subpoena, court order, or other legal process, or where we believe in good faith that disclosure is necessary to protect the rights, safety, or property of Granite State Tang Soo Do, our students, or the public — including in a medical emergency involving a student.

7.3 Business Transfer

If Granite State Tang Soo Do is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction. Any successor will remain bound by the commitments in this Privacy Policy, including the mobile information restrictions in Section 4.5.

7.4 With Your Direction

We may share information when you ask us to, or when you direct us to do so.

7.5 What We Never Do

We do not sell your personal information. We do not rent or trade mailing lists. We do not share your mobile phone number or messaging consent with third parties or affiliates for marketing or promotional purposes.

8. Children's Privacy

Granite State Tang Soo Do offers instruction to students as young as three years old. We understand that protecting children's information is a serious responsibility.

- The Site, our forms, and our web chat widget are intended for use by adults age 18 and over. We do not knowingly permit children under 13 to submit personal information through the Site.

- Where a prospective or enrolled student is under 18, all forms must be completed by that student's parent or legal guardian, using the parent or guardian's own contact details.

- All SMS and email consent for a minor student must be given by the parent or legal guardian using the parent or guardian's own mobile number and email address. We do not send marketing text messages to minors.

- We collect only the information about a minor student that is necessary to provide instruction safely — such as the student's name, age, relevant physical limitations disclosed by the parent, attendance, and rank.

- If you believe a child under 13 has provided personal information to us directly, please contact us at [email protected] and we will delete it promptly.

Photographs and video of minor students are only used in promotional materials where a parent or legal guardian has given separate, written media-release permission, which may be withdrawn at any time.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy:

- Inquiry and lead information — retained for up to 24 months from your last interaction with us, unless you ask us to delete it sooner.

- SMS and email consent records — retained for at least 4 years after consent is given or withdrawn, because messaging regulations require us to be able to prove that consent existed.

- Opt-out records — retained indefinitely so that we can honor your STOP request and avoid contacting you again.

- Student and membership records — retained for the duration of enrollment and for up to 7 years afterward for accounting, tax, insurance, and rank-verification purposes.

- Web chat transcripts — retained for up to 24 months.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted transmission over HTTPS, access controls limiting staff access to what is needed, and reputable vendors that maintain their own security programs. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your Rights and Choices

You may, at any time:

- Stop text messages — reply STOP to any message from us.

- Stop marketing emails — click the unsubscribe link at the bottom of any marketing email, or contact us.

- Access or correct your information — request a copy of the personal information we hold about you, or ask us to correct it.

- Delete your information — request that we delete your personal information, subject to records we are legally required to retain (such as consent and opt-out records, and financial records).

- Withdraw consent — withdraw any consent you previously gave, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at [email protected] or (603) 817-7933. We will respond within 30 days. We will not discriminate against you for exercising any of these rights.

Depending on where you live, you may have additional rights under state privacy laws. Residents of states with comprehensive privacy laws may also have the right to appeal a denial of a request; to do so, reply to our response or contact us at the address above.

12. Third-Party Links

The Site may link to third-party websites and social media pages, including Facebook and Instagram. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any site you visit.

13. Do Not Track

Some browsers offer a "Do Not Track" signal. There is currently no industry-standard response to these signals, and our Site does not respond to them differently.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If we make material changes to how we handle your information, we will provide more prominent notice, such as a notice on the Site or a direct message. Your continued use of the Site after changes take effect constitutes acceptance of the revised Policy.

15. Contact Us

If you have any questions, requests, or concerns about this Terms of Service or how we handle your information, please contact us:

Granite State Tang Soo Do 55 Industrial Way Milton, NH 03851

Phone: (603) 817-7933

Email: [email protected]

Website: https://granitestatetangsoodo.com

This Privacy Policy governs granitestatetangsoodo.com and the messaging programs operated by Granite State Tang Soo Do.

A family-owned, family-friendly traditional Tang Soo Do school serving Milton, Rochester, Farmington and the surrounding Granite State communities since 2016.